Information About Our Practice

To insure a smooth and enjoyable experience for  you as a patient, we have provided important information about our practice procedures.

New Patients 

Patients who are new to our clinic will need to provide past medical records in order to be considered.  We will do our best to match you with a physician that can best serve your specific medical needs.  Once accepted as a patient you will be asked to provide standard personal information and insurance/payment information before scheduling an appointment.


Don't forget to bring your insurance information with you

In order to register and treat you promptly, we request that our patients bring their current insurance information with them for each visit.


Payment Information

We accept most types of health insurance. Please contact our Billing Department at (509) 397-3428 for more information.   


Insured Patients

We will bill your visit directly to your insurance provider if you supply an updated proof of insurance at each visit. Co-pays are due at the time of service.  Please note that the insurance policy is between you and your insurance provider; we are happy to file the claim for you, but the balance is your responsibility if your plan does not pay after 30 days. Any amount not covered by your insurance policy is due immediately after you receive your first invoice from us.


Out-of-Pocket or Uninsured Patients
A 10% discount will be granted for fees paid at the time of service.


We accept patients on the Medicare plan. As a courtesy, we will also bill your secondary insurance provider directly.


DOT and Medicare Physicals

Please be aware that when you are seen for a DOT or Medicare Physical, the scope of that visit is for the wellness exam only.  If additional issues are addressed during your physical, you will be billed seperately for the scope of those issues.  If you have questions about this, please contact our Administrator at 509-397-4717.

Important Emergency Contacts:

Organization Telephone Number
Emergency Services & Fire Department 911
Whitman Hospital & Medical Center (509) 397-3435
Colfax Clinic (509) 397-4717
St. John Clinic (509) 648-3331
Tekoa Clinic (509) 284-2423